Case Studies

Delivering Smart Metering at Scale: The Abergele Smart Town Project

Challenge

• Over 4,000 properties requiring survey, installation or replacement across a wide geographic area 

• Navigating access constraints, for internally located meters or those positioned at property boundaries, requiring increased customer engagement and flexible scheduling 

• Identifying and managing out-of-scope assets and remedial works discovered during installation 

• Tight programme timelines 

• Managing streetworks, traffic flow and permitting requirements within busy residential neighbourhoods, while minimising disruption to customers 

Solution

• Collaborative delivery model, working closely to align programme goals and customer requirements 

• A digital-first approach using GIS-enabled surveys and mobile data capture, integrated with field and back-office systems to ensure accurate records, seamless data flow and real-time visibility. 

• Leveraged NB IoT smart meter technology to support ongoing monitoring, leak detection and improved operational insight 

• Phased, area-based delivery methodology to optimise productivity and reduce disruption across the community 

• Skilled, local installation teams ensured consistent, efficient delivery supported by strong local knowledge. 

Outcome

• Successfully delivered a high-volume smart metering programme, supporting improved network performance and customer experience. 

• Enabled real-time data collection through NB IoT meters, improving visibility of water usage and early leak identification. 

• Enhanced billing accuracy, service reliability and long-term network management capabilities for Dŵr Cymru Welsh Water. 

• Established clear and structured remediation pathways for out-of-scope assets, supporting future works and ongoing asset improvement. 

• Delivered an efficient, end-to-end solution integrating both physical installation and digital infrastructure.