Our engineers and linespeople on the ground are made stronger by our dedicated training managers. Their experience, support and guidance help shape our workforce, building their confidence to carry out their day-to-day roles. Based at our training school in Manchester, our Trainers are ready to travel across the country to wherever the business needs them.
We caught up with Andy Spence, Overhead Training Manager at IES Utilities, to learn more about his journey into the industry, his experience as a DNO manager, and the role he plays in developing the next generation of OHL operatives.
After leaving school at 16, Andy wasn’t sure what career path to take and like many, he had never even heard of the role of a linesman. That changed when he joined a Youth Training Apprenticeship Scheme, where he was first introduced to working on overhead lines.
Andy progressed to become a fully authorised linesman, gaining experience across LV and HV networks and working on response jobs in high-pressure situations where safety and quick decision-making are critical.
In 2010, he moved into training, spending nearly 14 years as a Distribution Overhead Line Trainer. Where he supported both new starters and experienced operatives, helping them build strong foundations and develop a clear understanding of what consistent, high-quality training looks like.
Then in September 2024, Andy joined IES Utilities as an Overhead Training Manager. Within just his second week, he played a key role in a major recruitment drive in Africa. Where over the course of six months and multiple trips, the team successfully recruited more than 100 linesmen, an unprecedented achievement at that scale.
“What stood out most wasn’t just the numbers, but the impact; seeing individuals given opportunities to improve their lives and support their families is something that stays with you.”
Training, Development and Raising StandardsToday, Andy focuses on delivering in-house overhead line training programmes tailored to operational needs, while also working to improve procedures and equipment to enhance efficiency and safety.
He plays a key role in ensuring the competency of the workforce, making sure all linesmen and women are trained to the highest standards. This includes delivering both practical and theoretical training, as well as refresher courses for experienced operatives.
Because all training is carried out in-house, it can be shaped around real working environments, particularly live working and operating at height.
“No two days are the same. A typical day could involve delivering classroom-based training followed by practical sessions on site, ensuring individuals are ready for real working conditions.”
A large part of Andy’s role is also about being accessible; supporting people, answering questions, and helping to build confidence across the workforce.
“I support both new starters and experienced operatives, ensuring consistency across the workforce. I also work closely with project managers and Health & Safety teams, developing training materials and helping improve understanding of the hazards associated with overhead line work.”
When it comes to helping new employees transition into the business, Andy takes a structured but supportive approach. New starters are guided through a combination of classroom learning and hands-on training, ensuring they understand both the technical and safety aspects of the role from day one and build confidence early on.
“My approach is open and supportive – my door is always open. I encourage people to ask questions and seek help when needed.”
One of Andy’s most rewarding experiences comes from supporting trainees through challenging moments.
“There have been times where trainees have had a wobble and felt they couldn’t carry on. I’ve climbed the overhead to speak with them, helping them settle and rebuild their confidence. Those moments—helping someone get through that point and believe in themselves—are more rewarding than anything that might come later in their career.”
After nearly 38 years in the industry, stepping into a DNO training manager role felt like a natural progression.
“Moving into training has allowed me to pass on my knowledge and support others in developing their own careers.”
His hands-on experience has shaped his approach to leadership and training, allowing him to relate to the challenges faced at every stage of the job.
“Having worked my way up through the industry gives me a clear understanding of what people face. I focus on practical, real-world training and being approachable – it builds trust and encourages open communication. I believe in leading by example, maintaining high standards, and creating a strong safety culture.”
Strong training and competency are essential in the industry. While the role is often perceived as dangerous, Andy emphasises that with the right training, procedures, and mindset, it becomes a highly controlled and safe environment.
“We work live and at height every day, so getting the training right from the start is critical. High standards ensure consistency, safety and confidence across the workforce.”
One of the biggest challenges in his role is keeping pace with growing industry demand.
As new contracts are secured, the need for skilled, competent operatives increases—placing even greater emphasis on effective training programmes and workforce development.
Looking ahead, Andy is passionate about encouraging new talent into the overhead lines industry.
He believes that success in the role comes down to a combination of mindset, resilience and accountability.
Those starting out need a strong work ethic, self-motivation and a safety-first approach. They must also be comfortable working at height and in challenging weather conditions, while understanding their own limits and having the confidence to speak up if something doesn’t feel right.
“If heights and tough conditions don’t faze you, then go for it. It’s a challenging role, but the rewards are there. It’s taken me all over the world, introduced me to great people—and even after nearly 38 years, I still enjoy coming to work.”
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